F.A.Q.s

Shipping Information

Do you offer free shipping?

Yes, OH MY EYES offers free shipping on all orders.

To which countries do you ship to?

We ship to most countries world-wide. See the full here.

When will my order be dispatched?

Your order will be shipped within 24 hours of receiving your order confirmation on business days.

How can I track my shipment?

You will receive an email with your tracking number once your shipment has been dispatched.

How does PostNord Shipping work?

PostNord delivers orders during general business hours and leaves them at the closest service point for you to collect. Once ready to pick up, you will be notified by text message.

How does UPS shipping work?

UPS delivers orders during business hours (09.00 – 18.00). UPS will make three attempts to deliver the package before sending it back to OH MY EYES’ warehouse. Therefore, it is important that you use a ‘ship to address’ for which you are usually present during business hours. Should your plans change, UPS offers a service for tracking and rerouting your order in transit. Please visit ups.com/mychoice for more details.

Payment Information

What payment solutions do you accept?

OH MY EYES accepts payments made by VISA, MasterCard, American Express, PayPal and Klarna.

When will I be charged for my order?

When paying by credit card, the total amount will be reserved on your account immediately when the order is placed. The money will be charged once the product has been dispatched from our warehouse. You will automatically receive a confirmation containing a receipt of the purchase and a tracking number.

International taxes and duties?

When ordering within the European Union, additional charges such VAT/tax and duties are included in the given price.

When ordering outside the European Union, additional charges (VAT/tax and duties) will be added to the given price. Those additional charges have to be borne by the customer ordering outside the European Union.

Orders Information

How long time does it take until orders are being dispatched?

Orders will be processed and shipped within 24 hours of receiving an order confirmation during business days. Peak periods such as holidays and new releases may affect shipping times eventually delaying the processing time to up to 48 hours. A separate email containing your tracking number will be sent to customers once orders have been shipped.

Can orders be changed?

Once an order is placed, OH MY EYES will start working on the processing of the order immediately. The time-frame to change an order is therefore limited. If you would like to change your order, please contact us as soon as possible at either [email protected] or by phone. Should we already have dispatched your order, use our return label to send the item back and we will make a refund.

Can order be tracked?

For orders sent outside of Sweden, customers will automatically receive a tracking number with the shipping confirmation email. Please contact us should you not have received any tracking link.

What if the tracking link is not working?

UPS tracking links may take up to one day to be activated. Should the tracking link not work within 24 hours, please contact us either at [email protected] or by phone. 

No receipt of order confirmation

Please make sure you have provided the correct email address and double check your email spam folder. If it is still missing, there might be something wrong with the order and we kindly ask you to get in touch either at [email protected] or by phone and we will sort it out for you. 

Insurance and fraud policies

All orders are insured during transit. For orders fulfilled by UPS, the insurance is released, and the responsibility passed to you as soon as UPS receives a signature, including a signature of a third party. For orders fulfilled by PostNord, the insurance is released and passed to you as soon as the customers have signed and collected the item at the nearest service point.

Returns Information

Returns policy

OH MY EYES offers free returns on all orders placed within the European Union. For returns outside the European Union, please contact us either at [email protected] to receive a pro-forma for your return.

All other customers from Sweden are entitled to return their order within 7 business days. International customers are entitled to return their order within 14 business days. Items must be returned in original condition inworn, free of scratches and with original packaging and invoice.

How to return items

Please follow the below steps to return or exchange your item:

  1. Place the item(s) you want to return in the orginal package.
  2. Fill out the return form, put it in the box and attach the return label on top of the box.
  3. Leave the parcel at your closest post office or schedule a pick-up through UPS.

Please keep a copy of your return receipt from PostNord / UPS in case anything should happen during the return process.

Exchange of items

Items can be exchanged within 7 days when placing the order within Sweden, and 14 days when placing an international order. Exchanges, however, will be subject to stock-availability at the time the return is received at our warehouse. No additional shipping cost or returns fee will be applied for exchanges.

Receipt of refunds

Repayments will be conducted as soon as possible, however, at the latest within 30 days from the date the item was returned and received by OME. Funds will be returned to your original method of payment. If you paid using a credit card, the amount will be repaid to the same card. Please note that your refund may not be reflected on your account immediately and it might take your bank up to 10 business days to process it.

How do I know that you have received the return I have sent you?

Use the tracking number on the return label to see if we have received the return item. If you are unsure about the status of the return, please contact UPS. If your return is being handled by PostNord, there will be no tracking number. To receive a status on your shipment please get in touch with us either at [email protected] or by phone.

Missing return label

If you need a new returns form or shipping label, please contact us at [email protected]

Returns paid with PayPal

If you have paid via PayPal and have a PayPal account, you are eligible for refund of your return fees up to 30 USD through your PayPal account. Read more on PayPal’s return policy here.

Returns paid with Klarna Invoice

If you have paid with Klarna Invoice, you need to pause your invoice through my.klarna.com so that the invoice does not expire before OH MY EYES receives the return. For further questions regarding a Klarna invoice, please contact Klarna directly.

Product Information

Warranty policy

All items sold by OH MY EYES are warranted for one year from the date of purchase against manufacturing defects.  If you made your purchase in store, please contact the retailer from where you bought your product. A proof of purchase will be requested as part of the assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer or OH MY EYES.

Do you offer different sizes?

All our models come in one size fits all standard.

How can I get my sunglasses adjusted?

Most optical shops will make adjustments for free or a small fee. We therefore recommend to visit the closest optician so they can adjust the frames for you.

 

Where are OH MY EYES’ products produced?

You can find all detailed information on our website and by clicking the following link.

 

If you have any other questions, you are always welcome to email us at [email protected]. Our customer service operates 9am – 6pm on all weekdays except for Swedish public holidays.