Terms & Conditions
The terms and conditions set forth apply to all orders made on OH MY EYES’ Webshop on www.ohmyeyes-eyewear.com, henceforth “the Webshop” covering all future transactions with OH MY EYES AB, henceforth “OME”, as well as visits to the site. OME reserves the right to continuously revise these terms and conditions. It is in the users’ interests to keep up to date with such changes.
OME does not guarantee that all items included in the OME Webshop are in stock at the time of your order. If an item happens to run out of stock before the status has been updated on the Webshop, OME will notify you about this by either email or phone. Customers will then have the option to choose an alternative item or cancel the order in question and receive a refunded of the purchase.
OME may, at any time, amend the content of the site. Although OME strives to display the correct pricing, text and images on the site and Webshop, errors may occur.
OME cannot be held responsible for any damages caused from using the site or not being able to use the site. OME cannot guarantee problem-free, uninterrupted, and secure access to the site given that part of the services mediated through the site are maintained by third-party organisations.
Orders & Prices
A binding purchase agreement is entered as soon as your order has been confirmed by OME and an order confirmation has been sent to the email address you have submitted to us. OME reserves the right to decline or rescind a purchase agreement if fraud or other actions like fraud, such as unlawful use of another person’s credit card, are suspected.
The prices in our Webshop constitute the total price (including VAT) and delivery costs only. Outside the European Union, your order may be subject to import duties and taxes which are levied once a shipment reaches your country. OME cannot control and is not responsible for any duties/taxes applied to your package upon delivery. It is the customer’s responsibility to pay additional charges for customs clearance.
If you have been charged with the wrong amount in the Webshop, OME will give you the option to either place a new order with the correct price or to cancel your order. OME reserves the right to cancel any order prior to dispatch should we find that the price is not correct. In such case, we will notify you by either email or phone. If OME is unable to establish a contact, your order will automatically be cancelled.
Discount codes are only valid once per person and purchase and within the predetermined time frame.
Once an order has been placed, an order confirmation email is sent to the address you have submitted to us. The order confirmation entails (1) order number, (2) overview of item(s) ordered and (3) payment and delivery details. The order confirmation is solely an acknowledgement that your order was received by OME rather than an acceptance.
Once an order is send off from our warehouse, a shipping confirmation email is send to the address you have submitted to us. The shipping confirmation email entails (1) order number, (2) overview of item(s) ordered, (3) payment and delivery details and (4) a postal tracking number.
We accept payments with VISA, MasterCard, American Express, PayPal and Klarna. If you pay by credit card the total amount will be reserved on your account immediately when the order is placed. The money is then charged when your order is registered for delivery from our warehouse. Subsequently, you will then receive a confirmation containing a receipt of the purchase.
All credit/debit card transactions on our Website are processed using either Stripe or Klarna, both of which are secure online payment gateways which encrypt your card details in a secure host environment.
Together with Klarna, we offer the following payment alternatives:
Pay Now (direct payments)
If you wish to pay in full att checkout, you can do so quickly and securely with a credit/debit card. Your account will be debited as soon as the order has been placed. If you have a Klarna account you can save your details and enjoy one-click purchases from then on.
Pay later (invoice)
Try it first, pay it later. Pay within 14 days once your product(s) have been dispatched. No need to fill out lengthy personal details or card numbers online. You can simply buy and pay at your convenience, settling your bill directly with Klarna in 14 days by card or bank transfer with no interest to pay.
Slice it (installments)
Installment, revolving and other flexible financing plans lets you pay when you can and when you want.
You find more information about Klarna here.
OME offers free shipping and returns on all orders worldwide. OME works with two postal services providers. For shipments within Sweden, OME delivers its goods through PostNord AB. For shipments outside of Sweden OME delivers its goods through UPS. We aim to process and ship all orders within 24 hours on business days (Mon-Fri). Estimated delivery time within Sweden 1-2 business days. Estimated delivery time for international shipments are 2-4 business days.
Returns & Exchanges
OME offers free returns on all orders. Customers from Sweden are entitled to return their order within 7 business days. International customers are entitled to return their order within 14 business days. Items must be returned in original condition, unworn, free of scratches and with original packaging and invoice. The financial responsibility for the return lies at the customer until it reaches OME’s warehouse. We therefore recommend using OME’s return slip and service provided in the package sent to you.
Repayments will be conducted as soon as possible, however, at the latest within 30 days from the date the item was returned and received by OME. Funds will be returned to your original method of payment. If you paid using a credit card, the amount will be repaid to the same card. Please note that your refund may not be reflected on your account immediately and it might take your bank up to 10 business days to process it.
Please follow the below steps to return or exchange your item:
Place the item(s) you want to return in the original package
- Fill out the return form, put it in the box and attach the return label on top of the box
- Leave the parcel at your closest post office or schedule a pick-up through UPS.
- Please keep a copy of your return receipt from PostNord/UPS in case anything should happen during the return process.
Receiving a faulty item
OME ensures that all products are accurately checked through our quality control procedures before being dispatched to our customers. We work hard to avoid damages or defects in our products. Should you find that an item is damaged or otherwise faulty, please notify OME immediately. According to the Consumer Act (1990: 932) customers are entitled to complain about faulty items within three years. Please note that normal wear and tear does not constitute a faulty item. Customers should notify OME within a reasonable period of time (two to four month) from the first purchase.
Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of OME, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to OME and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from OME. You may not modify the material in any way, without the prior written permission of the copyright owner.
Among others, our trademarks include the OH MY EYES AB name and logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights to use our trademarks.
All personal information saved on our website will be handled with care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about events and other marketing opportunities related to new products from OME. If you wish to end your OME newsletter subscription, click Unsubscribe in the next newsletter you receive or send an email to [email protected] State your name and email address and a short description of the matter in the email message.
General Data Protection Regulation
Who is responsible for handling your personal data when shopping at OH MY EYES?
OH MY EYES AB is the controller of your personal data, whereas selected partners in accordance with OME’S instructions may process your personal data in regards to your purchase. OME as well as selected suppliers, aim to handle your personal data in accordance with the new General Data Protection Regulation. In other words: in a legal, open and fair manner.
What personal data do we collect and why?
We collect your personal data when you place an order, contact our customer service team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.ohmyeyes-eyewear.com). The data we collect includes details about your personal information such as your given name and surname and your shipping and billing address. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
- Receive orders, process payments and deliver the items you have purchased
- Provide any additional services you have requested, such as our marketing communications
- Give you access to services reserved for registered users, such as product alerts and new deals
- Provide you with help and assistance via our customer service team
Under the GDPR-law, we must have a valid legal basis to process our customers, and your data. In most instances, we will process your data because you have made a purchase, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe are of interest to you if we have your consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out (unregister) of sales and marketing communications from us at any time.
Who will process your data?
We may retain the services of external suppliers to help meet our business needs and may therefore share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence.
How long do we keep your data?
We will not retain your personal data for longer than is necessary to fulfill the purposes for which you provided that personal data, unless the law requires that we retain it for longer. The period however varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on ohmyeyes-eyewear.com are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to unsubscribe.
What are your rights regarding your personal data?
You have the right to:
- Know what personal data of yours we are holding and processing, where that data came from and how we use that data
- Ask us to update, correct or add to the data we hold about you
- Withdraw consent for processing for a specified purpose
- Ask us to delete your data from our systems
- Limit or oppose our handling of your data
- Ask us to supply the personal data we hold about you in an easy comprehensive electronic format, or transfer that data direct to a third party nominated by you
The site may contain links to other websites beyond OME’s reach. OME cannot, at any time, be held liable for content or privacy policies of such sites.
OME cannot guarantee that colours on the website will be true to life colours of our products. The colours can be reflected differently depending partly on the colour and screen setting of your computer and monitor.
Any disputes under this agreement will be governed by Swedish Law. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding the use of OME’s website.